Frequently asked questions

Entry to Victor Horta's house and studio at a booked date and quarter-hour, a self-guided visit of about 75 minutes, a paper room guide in English, French or Dutch, and use of the free lockers. We send your e-ticket by email.

About 1 hour 15 minutes, according to the museum. Leave a little longer if you want the temporary exhibition and the shop in the annex. Rooms start closing 30 minutes before the museum shuts, the studio first.

No. You go round on your own with a printed guide in English, French or Dutch, and the room texts come in the same three languages. There is no audio guide, because phones and audio devices are not allowed inside.

Fifteen. The museum lets visitors in every quarter-hour, with fifteen places in each slot. That cap keeps the narrow rooms and the staircase comfortable, and it is why popular afternoon slots run out.

Yes, if you want to be sure of going in. The museum says only advance booking guarantees entry; a few places are sold at the desk and the wait can be long. It suggests booking about a week ahead, more in school holidays.

Come at the time on your ticket. The rooms are tight, so the museum asks visitors not to arrive early. If you miss your quarter-hour, your place is no longer held and you join the general wait.

No. Photography and filming are not allowed anywhere in the house or studio, and phones and cameras go into a locker before you start. You can photograph the façade on rue Américaine from the street.

They go into a free locker in the reception hall, with your coat, umbrella and any food or drink. Bags of every size must be left, so travel light. Collect everything as soon as you finish.

No. The house and studio have three flights and 375 steps, with narrow corridors, and the museum advises against the visit for anyone with limited mobility or breathing difficulties. The modern annex, with the shop and exhibition space, is step-free.

Not into the house. There is no pushchair park, but you can leave one in the reception hall while you visit if there is space. A baby-changing table is in the accessible toilet off the hall.

Children under 6 visit free: tell us their ages and we add a free ticket for each to your booking at no charge. Ages 6 to 17 use the 6–17 fare with proof of age. Under-12s must stay with an adult.

Students under 30 with a valid student card. The museum checks it at the desk, and anyone without valid proof is charged the adult rate there, so bring the card with you.

No. The museum's rule is that groups of seven or more book a guided visit directly with the museum, at least seven days ahead. That is why our bookings stop at six people.

Tuesday to Friday 14:00–17:30, Saturday and Sunday 11:00–17:30, with last entry 45 minutes before closing. It is closed on Mondays and on 1 January, 1 May, Ascension Day, 21 July, 15 August, 1 and 11 November and 25 December.

On the first Sunday of each month the museum runs a free-entry day with its own separate booking. Because entry is free that day, we do not sell tickets for it, and our calendar greys it out.

Take tram 81, 92 or 97 to Janson, or bus 54 to Trinité; both stops are about three minutes' walk away. The entrance is at 27 rue Américaine in Saint-Gilles. There is no car park, only paid street parking.

Bookings are made for one date and one entry time, and the museum does not move individual tickets to another day. Check the date and quarter-hour carefully before you pay, and write to us at once if anything looks wrong.